On the Trust and Safety team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation.
We also recognize that there is no room for anonymity in a community that is built on trust. That is why today we are marking the one-year milestone of Verified ID, a product which has helped bring a new level of transparency to Airbnb.
Airbnb users can earn a Verified ID badge on their profile by providing their online identity (via existing Airbnb reviews, Google, LinkedIn, or Facebook) and matching it to offline ID documentation, such as confirming personal information or scanning a photo ID. The name provided by both channels must match for verification to succeed.
In the time since we launched Verified ID, Airbnb has grown immensely. Nearly 10 million total guests have stayed on Airbnb just in the last year. And Verified ID is just one part of our efforts to provide our hosts and guests with as much information as possible before they make a booking. Our customers can:
• Look for email and phone verifications.
• See if their guest or host has uploaded pictures, written a description, and listed their school or workplace
• Read the reviews, which are authentic and tied to actual Airbnb reservations
• Connect their Facebook account and see if they share any friends in common.
We’ve also developed features like our $1 Million Host Guarantee and our Home Safety program to help give our hosts and guests peace of mind. And my team has grown to over 80 people that work in every time zone to help protect our community.
We’re dedicated to building on products like Verified ID, and we always want to hear what you have to say. If you have suggestions, questions or comments, please email email@example.com.