I’ve just returned from a trip to Dublin and I’m excited to announce that we’ve selected this vibrant, historic city as our European home. Our business in Europe is thriving. It’s now our largest market, and we have offices in seven major cities around the region. In addition to these offices, it’s become clear that we need to establish a regional home to bring our European teams and community together.
At the heart of every great trip is great hospitality. It’s service with heart. While hospitality has become a word that many associate with hotels, when experts teach about hospitality, they often often cite the idea of welcoming someone, as if they were entering your home. That’s how we see it at Airbnb. While we are powered by design and technology, at our core we are really a community-driven hospitality company.
Hospitality is what we do each and every time we speak to hosts and guests. Now we can be even closer to our European community to better serve them. So what will we do in Dublin? Two things.
First, Dublin will be where we create our Hospitality Innovation Lab. Here, we will innovate on the customer experience. Our focus will be how to empower our hosts to provide excellent hospitality.
Second, we would like Dublin to be the home for our European Customer Experience team. This is the team that ensures that your trip goes delightfully smooth, and your hosting is successful.
So why Dublin? Well, it turns out that Dublin has hospitality in its DNA. Dublin is known the world over for its warm welcome. The city has a reputation for being one of the most hospitable and friendliest places in the world. Dublin is also an emerging technology epicenter in Europe, and one of its most international cities, with nearly every language represented.
When we decided to create this office in Dublin, we said it would be a little different. It wouldn’t just be a home for our team. It would be a home for our community. So if you are one of the next hundred thousand guests to visit Dublin on Airbnb, or one of our friendly new hosts, we would love to welcome you.