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How To Cancel A Reservation

In the event that your travel plans fall through and you have to cancel an upcoming reservation, you can do so from your Airbnb account. Simply log in to your account, click on "Traveling" from your dashboard, and click on "Upcoming Trips". 


Then, under your accepted reservation, click on "Cancel Reservation". Please be sure to review your host's cancellation policy prior to canceling! You will be refunded in accordance with this policy. A reservation is successfully canceled when you receive a cancellation confirmation e-mail from Airbnb. If you do not receive this e-mail, or if you and the host agree to other arrangements regarding the cancellation, please contact Airbnb customer support at support@airbnb.com.

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How To Make A Special Offer

In the event that a host and traveler have negotiated a different price than what is advertised on the listing page, a host can make the guest a Special Offer via the messaging system on the site. To do so, open the message thread with the traveler and click on the drop-down that says "click for other actions", which is located below the blank message box. From the drop-down, select "Make Special Offer".


In the Special Offer field that then appears, specify which property is being offered, the start date of the guest's stay, the number of nights and number of guests, and the total cost of the entire reservation. Don't forget, the total cost should be the price for the entire stay, not the price per night. Once these fields have been filled out, a short message can be included if need. After these fields have been completed, click on "Post Response".

The Special Offer has now been made. For this offered price to be processed in the reservation, the guest must book by clicking on "Book Using Special Offer", which appears at the bottom of the Special Offer message.

If the guest books the Special Offer within 24 hours after it has been offered, the reservation will immediately be processed as accepted. If more than a 24 hour time period has elapsed, the host will receive a reservation request, which then needs to be accepted or denied.

Special Offers are also effective if you would like to include a cleaning fee in the total price of a reservation, which is in addition to the price per night.

If you have any other questions, shoot us an e-mail at support@airbnb.com!

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How to Travel on Standby

Looking for last minute accommodations? Standby is the way to go! By submitting a Standby request through the site, hosts in the area will be alerted of your request and will be able to send you messages with offers to stay with them. If your trip is within 5 days, you're eligible to sign up for this feature. After doing a search for the dates of your stay, click on the link "Do you need a place pronto?" at the top of the search results.


You will then be directed to the Standby form, which you can fill out with your travel information and submit.


After you have submitted the request, you're all set! Don't forget to check your Airbnb inbox for offers from hosts!

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Presenting... The Standby Feature (for hosts)!

As a host on Airbnb, you can sign up to receive Standby alerts, which notify you when a traveler is looking for last minute accommodations in your area.  This is a perfect way to fill any last minute availability that you may have!  When you receive a Standby alert, you're then able to send the traveler a message with an offer to book with you.  To sign up for these alerts, click on "Hosting" from your dashboard and then click on the sub-link "Standby Guests":


Once on this page, check the box "Alert me when new standbys are added to the site" and select the form of notification.  Also select from the drop-down menu the city for which you would like to receive the alert.


And voila, you have signed up for Standby!

Once you're receiving Standby alerts, you can view the travelers on Standby by clicking on the "Standby" link, which is under "Host Quick Links" on your dashboard.


To reach out to one of these travelers, click on "Make Offer" or "Send Message" next to the travelers' Standby request.


That's it on Standby for today! If you have any other questions about this feature, feel free to contact us at support@airbnb.com.

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What language do you speak?

Our list of countries is growing! There are now rooms available in 77 countries internationally. This means the amount of languages our users speak is growing, too. You can now update your profile to indicate the languages you speak. Travelers can search by those languages, so they connect with you in their native tongue.
 
Go to "Edit Profile" from you account, and select "Languages" to add them.
 
On search results, use the filter "Speak" to select the language of the property owner.

You can choose from:

Arabic
Chinese (Mandarin)
English
French
German
Hindi
Italian
Japanese
Portuguese
Russian
Spanish

What do you speak?

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New Host Features: Scheduling & Pricing

As a host on Airbnb, we want to make renting your property a simple process. We aggregated feedback from hosts, and turned the most common requests into new features. I'd like to explain each one, then show you in detail how to use it. If you have any questions along the way, please drop us a line at support@airbnb.com. We're listening. 

I'm going to cover:

I. Managing your calendar
II. Variable pricing
III. Per-person pricing
IV. Minimum night stays

I. Calendar

The new calendar is easier than ever to update with availability and pricing. You can quickly turn dates off should they become unavailable. When dates are turned off, guests will not be able to reserve the listing for those specific dates.

To start, login to your account. Once at your inbox, click on Calendar from the left navigation. This will bring you to your calendar. 


Let's walk through the interface. The top left contains a drop down menu allowing you to select through multiple properties (if you have 2+). Click the drop down to select which property to edit. To the right of the menu is a link to "View Listing". This will open your listing in a new window. 


On the right hand corner is a on/off switch. Simply click to toggle the status on and off. When your listing is on, it shows up in search results. When it is off, the listing is saved to your account and can be fully edited, but does not show up in search results. Turn a listing off when you want to temporarily remove it from search results.

On the actual calendar, you'll see the month and year. You can scroll forward and backward on the calendar by clicking the grey arrows on the left and right side of the screen. 

Dates from the past are a light grey. Today and future dates are darker and have a heavier outline. Within the dates you'll see either a green or red bar. This indicates a listing's availability. Green means someone can book the property. Red means the property is unavailable. 

How do I turn certain dates off? Click one time on the first day. Move your mouse to the last day, and click again. As you move the mouse, you should see the selected squares get darker. When you click on the last day, a pop up will appear. 
Inside the pop-up you will see the date range selected. A drop down menu next to Available allows you to say "yes" or "no". Change the dropdown to your desired status. To save the changes, click "Submit".

   
Click here to download:
New_Host_Features_Scheduling_P.zip (183 KB)

II. Variable Pricing

We heard you loud and clear - prices can change throughout the year, depending on season, events, and other factors. You now have the ability to set custom prices for specific dates throughout the year. Change a month, a week, a weekend, or even one night. 

The price field lives in the same pop-up you use to change availability. Click once on the first day. Mouse over the last day you want to edit, then click once again. Change the Price night ($) in the open field. Click "Submit" to save your changes. 


III. Per person pricing

To start, login to your account. Once at your inbox, click on My Listings from the left navigation. This will bring you to your listings. Find the one you want to update, and click "edit".


Under the section titled Money, you'll see an option labeled What if multiple guests?. There are four options to choose: 

1. Flat rate
This means your price stays the same regardless of how many travelers are coming. 
Example: Your listing is $50/night. One guest will book at $50/night. Two guests traveling together will book at $50/night.

2. Per person
This means your listing price is per each traveler. 
Example: Your listing is $50/night. One guest will book at $50/night. Two guests traveling together will book at $100/night ($50+$50). Three guests will book at $150/night ($50+$50+$50).

3. +25%
Each traveler adds 25% to your base price. 
Example: Your listing is $50/night. One guest will book at $50/night. Two guests traveling together will book at $63/night ($50+$13). 

4. +50%
Each additional traveler adds 50% to your base price. 
Example: Your listing is $50/night. One guest will book at $50/night. Two guests traveling together will book at $75/night ($50+$25). 

Make your selection, and press the Save button. Your changes will go live to the site, viewable under the Details section of your listing page. When a guest goes to book, your listing will dynamically update to display the correct price for the total number of travelers. 


IV. Minimum nights

Have a certain minimum travelers must book to stay at your property? You can now set the number from 1-30. Guests will not be able to book your listing if their trip is less than the minimum you set. 

To start, login to your account. Once at your inbox, click on My Listings from the left navigation. This will bring you to your listings. Find the one you want to update, and click "edit". Under the section titled Money, you'll see an option labeled Minimum Nights. Click on the drop down menu and select the minimum number. 

Click the Save button and your changes will go live to the site. The minimum nights is viewable under the Details section of your listing page. 

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That wraps up the latest feature updates. Looking to post your room? Click here to start renting through our marketplace. Keep your feedback coming to support@airbnb.com. See you next update!

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