Safety and Airbnb

phil_c_blogphoto About Phil Cardenas

I want to update everyone about some steps we’re taking to help hosts make their homes safer and help give guests even more peace of mind.

At Airbnb, we take safety seriously. Every day, our team is working to help hosts give guests a safer, more memorable, and positive experience. We hold ourselves and our community to a high standard: we want our hosts’ homes to be amongst the safest in any neighborhood.

Since Airbnb was founded, we’ve tried to learn from our community and help make it safer and stronger. That’s why we created our Host Guarantee and Verified ID initiatives. Now, as our community continues to grow across the world, we’re taking the next step in our ongoing commitment to safety.

Here’s what we’re doing:

1. Emergency Safety Card

Ensuring hosts’ and guests’ physical safety is always a top concern.  If a guest encounters an urgent or emergency situation, it’s important they know who to call, where to go and what to do.

To help make this information clear and easy to display, we’ll send an Emergency Safety Card to every eligible host in the United States who requests one. This will allow hosts to list the details of local emergency services, as well as trusted friends who live nearby and may be able to help in  the event of an emergency.

You can request an Emergency Safety Card here.

2. Be Prepared: First Aid Kits for Hosts and Guests

It’s a fact of life: whether you are traveling or at home, accidents can happen at any time and any place. But a simple First Aid kit can help prevent small accidents from becoming big problems. Starting today, we’ll distribute free First Aid Kits to the first 10,000 eligible hosts in the United States who request one while supplies last. Click here for more details.

3. Smoke and CO Detectors in Every Airbnb Listing

We know that smoke and carbon monoxide detectors save lives, but published reports indicate that roughly 60 percent of all homes in North America don’t have carbon monoxide detectors. We want to do more. By the end of 2014, we’ll require all Airbnb hosts to confirm that they have these devices installed in their listing.

To help achieve this goal, we are giving away smoke and carbon monoxide detectors to every eligible host in the United States who requests one and we’re working to expand all of these initiatives around the world. Click here to learn more about this offer.

If you are a host and already have these devices installed, that’s terrific. Please update your listing description now by clicking here and let your guests know you’ve taken this step toward safety.

As times and technologies change, please know that we’ll constantly be looking for ways to innovate, improve, and ease the task of making your homes and neighborhoods more secure and welcoming places to live. And we always want to hear what you have to say. If you have suggestions, questions or comments, please visit airbnb.com/contact.

As we move forward, we’ll never forget that Airbnb is nothing without the hosts and guests who explore the world and provide unique experiences to millions of travelers. We’re honored that you’ve chosen to be a part of this incredible community.

14 comments

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  1. Javier

    Awesome initiative and kudos for putting this together. I just ordered mine, thank you airbnb!

  2. Sarah Rogers

    Great idea. Not sure if this would be useful, but in Bernal Heights in SF, we (community volunteers) put together a free one-page safety resource sheet that might be useful for hosts to provide to their guests. Please email me if you’d like a PDF of it.

    • Evelyn

      Would love to get one Sarah.. Thanks

    • Rie

      Hi Sarah can you send it to us. I’m part of the Brooklyn Collective group in NYC and we started to develop such a resource. It would be great to compare.

  3. Paula Pujol

    Great idea !!!! Please try to extend this initiative to Buenos Aires, Argentina

  4. Rie

    Thank you Phil for helping us to deliver the best in hospitality ~ thoughtfully and with appropriate safeguards.

  5. Victoria

    I found out about this from a news article on yahoo. Shouldn’t this message be sent to hosts in our inbox? I wonder how many will miss this informaiton?

  6. Lukasz

    Thanks for taking care of your non-US hosts. Polish hosts don’t even have any kind of insurance from Airbnb (competing services do offer insurance).

  7. Phil

    Great to hear about the upcoming changes. Look forward to the roll out outside of the US.

  8. Laura Beatty

    These are important things that I haven’t asked my host. Thanks for this post! And, I’m glad to see Airbnb is being proactive in providing first aid kits and requiring carbon monoxide detectors be listed. Smart.

  9. J Hallgren

    Question about new program to distribute smoke/CO detectors: It doesn’t specify anywhere that I’ve seen but hope that any detectors you provide will be DUAL sensors (Photoelectric + Ionization) because MA codes require that (or separate units) as i understand it…I already have both in my units as required by town but you should clarify that aspect because a Ionization + CO isn’t enough in some places, ok?
    Submitted this to Help Desk but never got a complete answer so posting here so others will know what you need to be fully protected.

  10. kelly

    We requested over a mth ago. When will we see the items??

  11. Gordon

    My Lifeline first aid kit arrived today. Thank you! Its pending arrival led me to buy a new smoke detector and fire extinguisher. Hopefully none of these things will ever be needed by my guests, but I feel better knowing that the space is safer for everybody. Thanks again.

  12. Kathryn Gilbertson

    I ordered all safety items immediately upon receiving this offer and have yet to receive any of the items (over 2 months ago!).