It’s been quite a weekend here at Airbnb Headquarters. Our team worked around the clock to finish three features that help guests and hosts establish a more meaningful connection before booking. We are also now providing 24/7 phone support, ensuring that if you ever need us, our team will be here to help.
- Voice Connect: Select hosts can now call and screen potential guests directly over the phone using Airbnb Voice Connect. Through Airbnb, hosts will be able to establish an instant connection to a guest over the phone. Numbers will remain private until a reservation is confirmed. We’ll continue to rollout Airbnb Voice Connect to select hosts in the coming weeks. Learn more about Voice Connect.
- Video Profiles: If a photo says a thousand words, consider Video Profiles something more akin to a short-story. With Video Profiles hosts can express themselves to the Airbnb community and make a great first introductions. Video Profiles are available for all users (guests and hosts). Create a video profile now.
- References: While reviews are the cornerstone of the Airbnb reputation system, references help people new to Airbnb get started building their reputation. Formerly known as recommendations, references are a complete makeover and enhancement to this feature. Everyone is now required to add profile photos before they can leave references. Finding your acquaintances and asking them to write you a reference only takes a single click once you are connected to Facebook. Build your reputation with references now.
- 24/7 Hotline: On August 1, we promised you 24/7 phone support, and today we’ve delivered on that promise. We’re here to take your calls anytime at 1-855-424-7262. We know how important it is to talk to an actual person in an emergency, so when you need us, we’ll be here to help.