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Chapter 3 – New Security Features from the Airbnb Suggestion Box

You asked for it, and we listened. When we launched our Trust & Safety Center (airbnb.com/safety) on Monday, we created a suggestions page where all members of the community can submit and vote on features that will make our platform safer, easier, and more transparent. No one knows Airbnb better than you, so today, we’re proud to release the top three feature requests you’ve asked for:

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  • Required profile photos - So far, the #1 request on our feature suggestion site is requiring profile photos for guests. Now, hosts can require that prospective guests must have a profile photo in order to send them messages or booking requests, keeping their inbox free from inquiries that don’t meet their requirements.
  • It’s ok to say no - Hosts have always been able to say no to bookings, although it has sometimes impacted their placement in search results. You shouldn’t be dinged for doing what’s best for you and your property. It’s your place, after all. So hosts can now decline a reservation without affecting their placement in search results.

Our third most popular suggestion is guest reviews (i.e. hosts can review guests). For those of you scratching your head, we were too. Hosts have always been able to review guests and share their thoughts with the Airbnb community. But this suggestion got a ton of votes which got us thinking that maybe this feature isn’t obvious to our hosts. So we’re giving this a face-lift in the coming weeks – stay tuned for more updates to reviews!

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We literally check the suggestions page everyday for the most popular ideas, so your voice will continue to shape how we strengthen our community marketplace. Have an idea that will make Airbnb Better? Let us know: http://www.airbnb.com/safety#feedback

Sincerely,

Brian Chesky

CEO, Airbnb

brian.chesky@airbnb.com

 

 

 

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  1. Donna Brown

    Thank you, thank you, thank you! Many first time travelers don’t seem to realize that you are inviting them, a stranger, into your HOME. We really appreciate just a little info. And knowing in advance what they look like helps when a traveler, not a stranger, shows up at your door.

  2. Jess

    Is the feedback functionality you discuss here no longer a part of the site? I clicked on the link, but was directed to a safety page which had no area to look at and provide feedback. I see there is a dedicated "feedback" page at airbnb.com/feedback, but there is no list of ideas which I can vote on. I would like to be able to see ideas other members of the community have presented and vote on them. I love AirBnb, but there are a lot of areas I think could be improved, and I’d like to be a part of helping identify and suggest those areas. It would be a shame if you had that functionality before and decided to remove it.

  3. Vivek Wagle

    Hi Jess – we have currently paused this feature as we work through creating new initiatives. We do plan to reintroduce it at some point soon.